Total Credits: 1 including 1 Communications and Marketing - Non-technical
In an information-heavy economy, the face of sales has fundamentally changed. In this course we break down four different stages of listening, and how to know how someone is listening to you. Once you know this, you can better communicate to their current level and more rapidly achieve buy-in or realize that a potential client is just not the right fit. Save time and better serve others--it's a winning combination!
*Understand how consumer behavior has changed in the information economy
*Learn the difference between four stages of listening and how it impacts how your clients think
*Navigate conversations more effectively based on understanding how someone is listening to you
*public speaking
*communication
*personal development
*management
*presentation
*business growth
*sales
*consumer relations
*customer service
Why Listening is Important_Handout (0.45 MB) | Available after Purchase |
Important CPE Credit Information_READ BEFORE WEBCAST UPDATED (0.47 MB) | Available after Purchase |
Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.
Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org
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